Frequently Asked Questions
Welcome to WOLFF | LONDON’s FAQ page! Here, we’ve compiled answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to our customer support team!
About WOLFF | LONDON
Q: What is WOLFF | LONDON?
A: WOLFF | LONDON is a premium brand specializing in high-quality footwear, apparel, and leather goods. We offer a wide range of products for all ages, from toddlers to adults. Our mission is to combine timeless style with unmatched quality.
Q: What makes WOLFF | LONDON different from other brands?
A: We believe in the perfect blend of tradition and innovation. Our products are crafted with meticulous attention to detail, using the finest materials. Whether it’s our footwear, clothing, or leather accessories, each item is designed to last, offering both style and durability.
Products
Q: What products do you offer?
A: We offer a variety of premium footwear, stylish apparel for all ages, and exquisite leather goods, including bags, belts and wallets. Our collection is designed to cater to those who appreciate quality and timeless style.
Q: What sizes do your products come in?
A: Our apparel ranges from toddler to adult sizes. Our footwear collection also covers a wide range of sizes to ensure a perfect fit for everyone.
Ordering & Shipping
Q: How do I place an order?
A: Simply browse our online store, select the items you love, choose your size, and add them to your cart. Once you’re ready, proceed to checkout where you can complete your purchase.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location.
Q: How long will it take to receive my order?
A: Delivery times depend on your location. Orders within India typically arrive within 5-7 business days. International orders may take 7-14 business days. We’ll provide tracking information once your order is shipped.
Q: What if I need to change or cancel my order?
A: If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that we process orders quickly, so changes might not always be possible.
Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you’re not, we accept returns within 30 days of delivery, provided the item is unused and in its original condition.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We’ll provide you with a return shipping label and further instructions.
Q: Can I exchange an item?
A: Yes, we offer exchanges for different sizes or colors, subject to availability. If you wish to exchange an item, please follow the same process as returning an item, and specify the item you’d like in exchange.
Product Care
Q: How do I care for my WOLFF | LONDON products?
A: For footwear, clean regularly with a soft cloth and store in a cool, dry place. Our leather goods should be conditioned with a leather balm every few months. For apparel, always follow the care instructions on the label.
Customer Support
Q: How can I contact customer support?
A: We’re here to help! You can reach our customer support team via email at wolffofficialindia@gmail.com or by phone at +91 9891433003. Our team is available Monday to Friday, 10 AM - 6PM (IST).